Assort Health is revolutionizing the way healthcare call centers operate with its industry-leading generative AI agents. Designed specifically for the healthcare sector, these AI agents are capable of handling unlimited calls, thereby addressing the chronic issue of short-staffing. By integrating seamlessly with Electronic Health Records (EHR), Assort Health's AI agents can understand caller needs and resolve patient inquiries without the need for human intervention. This innovative approach has led to a remarkable 2.7x decrease in call drop rates and a 56% reduction in average hold times, significantly enhancing patient service and operational efficiency.
One of the standout features of Assort Health is its ability to transform call centers from cost centers into revenue generators. With over 1 million patient interactions managed, the platform has demonstrated its effectiveness in not only improving patient satisfaction but also in contributing to a 7% increase in revenue for healthcare organizations. The AI agents are equipped with functionalities such as medical scheduling, switchboard operations, call deflection, after-hours answering service, provider triage, and engagement & reminder services, making them a comprehensive solution for healthcare call centers.
Assort Health's technology is built with the expertise of industry leaders, ensuring that it meets the high standards required in the healthcare sector. The platform's ability to integrate with 84+ EHR systems using open standards like HL7 and FHIR further underscores its versatility and ease of adoption. In a post-COVID world where staffing has become both difficult and costly, Assort Health offers a sustainable solution to the call center crisis, enabling healthcare organizations to serve more patients without the need to manage additional staff.
By leveraging Assort Health's generative AI agents, healthcare call centers can significantly reduce their operational costs, with reported savings of up to 62%. This, coupled with the platform's ability to enhance patient access and satisfaction, makes Assort Health an indispensable tool for healthcare organizations looking to navigate the challenges of the modern healthcare landscape. With its proven track record and comprehensive suite of features, Assort Health is setting a new standard for AI-driven customer service in the healthcare industry.
