Transform Your Call Center with Assort Health's Generative AI Agents
In today's fast-paced healthcare environment, call centers face unprecedented challenges. With staffing shortages and overwhelming demand, healthcare organizations are turning to innovative solutions to enhance their operations. Enter Assort Health, the industry leader in generative AI agents designed specifically for healthcare call centers.
Why Choose Assort Health?
1. Unmatched Efficiency
Assort Health's generative AI agents have revolutionized the way call centers operate. With a staggering 2.7x decrease in call drop rates and a 56% reduction in average hold times, healthcare providers can now serve more patients without increasing staff. This efficiency translates into a 62% cost reduction and a 7% increase in revenue.
2. 24/7 Availability
Patients can schedule, cancel, confirm, or change appointments at any time with Assort's after-hours answering service. This means no more missed opportunities due to staffing limitations. With 88% of appointments scheduled over the phone, ensuring accessibility is crucial.
3. Seamless EHR Integration
Assort Health supports 84+ EHR integrations, making it easy to incorporate into existing systems. Whether using HL7, FHIR, or other open standards, Assort ensures a smooth transition.
Key Features of Assort Health
- Medical Scheduler: Manage appointments effortlessly, allowing patients to interact with the system 24/7.
- Switchboard Functionality: Direct calls to the appropriate line and provide answers to common questions about your facility.
- Call Deflection: Utilize online forms for scheduling and patient intake to reduce call volume.
- Provider Triage: Use custom AI-enhanced triage rules to connect patients with the right provider.
- Engagement & Reminders: Send customized messages for reminders and alerts to keep patients informed.
Real-World Impact
David H. Garelick, MD, Managing Partner at Illinois Bone and Joint Chicago Division, states, “Assort Health's voice AI technology has been a game-changer for our clinic. We've experienced a staggering 2.7x decrease in call drop rates and cut our average hold time by 56%. This has significantly enhanced our ability to serve more patients and grow our practice without needing to manage more staff. Truly a remarkable transformation.”
Addressing the Call Center Crisis
The Call Center Crisis has emerged post-COVID, with staffing shortages and increased call volumes leading to burnout and inefficiencies. Assort Health addresses these challenges head-on:
- Chronic Staff Shortages: With 36% post-COVID staff turnover, finding and training new employees is a constant struggle.
- High Call Volumes: Mondays see a 170% increase in calls, making it nearly impossible to maintain proper staffing levels.
- Missed Calls: 11% of calls go unanswered due to long hold times, pushing patients to seek care elsewhere.
Conclusion
Transform your healthcare practice with Assort Health's generative AI agents. By reducing call burdens and improving patient engagement, Assort Health helps you turn your call center from a cost center into a revenue generator. Ready to see the difference? today!
Contact Information: 880 Harrison Street, STE 203 San Francisco, CA 94107
Phone: (651)-285-3335
Website:
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