delfino.ai

Delfino AI is an innovative platform that offers a valuable solution for automating repetitive phone calls to payors. This AI-powered tool is designed to save users time and redirect their resources to more high-value tasks. With its ability to navigate IVRs, wait on hold, and have conversations with live persons, Delfino AI simplifies the process of obtaining important information such as eligibility and benefit verification, prior authorization checks, and claim status inquiries. Users simply make their call requests, providing the patient information and questions they want answered, and the platform takes care of the rest. In cases where the AI can't complete the call, a human fallback team steps in to ensure the required results are obtained. The platform also helps maintain knowledge and prevent its loss as team members change, creating flexibility and scalability in support. Overall, Delfino AI is a powerful tool that streamlines communication with payors and improves operational efficiency.