DeskDay is a comprehensive solution designed to meet the needs of modern Managed Service Providers (MSPs) and IT Teams. It offers a range of features that aim to revolutionize the service desk experience, optimize workflows, and drive productivity and growth.
One of the key aspects of DeskDay is its Conversational Service Automation (CSA). This allows MSPs to support modern customers by unifying all service delivery and business operations into a single, modern platform. With CSA, it becomes possible to support customers from MS Teams or mobile, manage projects efficiently, and minimize revenue leakage through streamlined billing. Automation and workflows are integral parts of this system, making it easier for teams to get things done.
The Conversational Ticketing feature enables chat-first support from the service desk. It speeds up ticket resolution by converting every service desk ticket from various apps like IT-Connect (Mobile app, System app, and Microsoft Teams app) and e-mail to direct chat. This allows techs to complete their jobs faster and more intelligently.
In terms of project management, DeskDay offers a chat-based approach. It brings together real-time collaboration, milestone planning, task tracking, and invoicing into a smooth flow. This helps keep teams closely knit and projects on track.
The Intelligent Quality Assurance system is another valuable component. It smartly addresses service delivery issues by eliminating manual ticket checks for missing notes, work hours, SLAs, feedback, and more in tickets and projects. This simplifies the life of the help desk manager.
DeskDay also ensures that customers are always informed. Through multi-channel alerts, end-users can be updated about outages and maintenance without being spammed. This helps in keeping surprises at bay and maintaining good customer relations.
Billing is made effortless with DeskDay. It allows for the seamless integration of timesheets and contracts to streamline the auto calculation for an easy and precise billing experience. Contract management is also centralized, preventing the overlooking of renewals or expiries. By maintaining a unified system of customer contracts integrated with billing, invoicing becomes seamless and automated.
The Smart Onboarding feature provides a seamless customer onboarding experience with SSO. Customer users can be synced into DeskDay with Azure Entra SSO for a smooth login experience to IT-Connect applications and streamlined ticket and device mapping.
Overall, DeskDay offers a holistic solution for MSPs, covering various aspects from ticketing and project management to quality assurance, billing, and customer onboarding, all powered by AI to enhance efficiency and effectiveness in service delivery.
