Orbita is at the forefront of transforming healthcare through its innovative AI-powered virtual assistants and digital tools. These solutions are designed to make navigating healthcare easier for patients while significantly reducing the workload on healthcare staff. By automating workflows, Orbita supports both patients and staff across the entire care journey—from initial access and scheduling, through intake and procedure preparation, to post-procedure follow-up and ongoing care management.
One of the standout features of Orbita's platform is its ability to engage, educate, and support patients in a way that is both intuitive and effective. This not only improves patient satisfaction but also leads to measurable improvements in operational efficiency. For instance, healthcare providers using Orbita's solutions have reported a 53% reduction in same-day cancellations, a 30% increase in patient throughput, and a 25% improvement in operational efficiency.
Orbita's suite of solutions includes the Digital Front Door, which utilizes virtual assistant chatbots to guide patients to the appropriate type of care via web and mobile platforms. This solution enhances access and engagement through AI-powered question answering, provider and location lookup, and symptom checking. Another key offering is the Patient Access and Acquisition tool, which enables patients to self-serve in finding care and scheduling appointments online, thereby reducing call volume and manual workload.
Care Navigation is another comprehensive solution provided by Orbita, offering a digital-first approach to care management. It equips patients with the necessary tools to return forms and documents, access educational materials, complete preparatory steps, and receive post-treatment care. This solution also empowers care management staff with powerful and intuitive tools to support patients throughout their care journey, track patient populations, measure fallout rates, understand bottlenecks, and forecast procedure volumes for higher throughput and revenue.
Orbita's impact on healthcare is further evidenced by the positive feedback from its partners. Healthcare organizations have praised Orbita for its ability to deliver personalized and human-like engagements through intelligent virtual assistants, thereby alleviating call center overwhelm and physician burnout. The implementation of Orbita's digital front door has been particularly successful, with patients quickly gravitating towards the chatbot, making it an effective new acquisition channel for gaining new patients.
In summary, Orbita's AI-powered solutions are revolutionizing the way healthcare is delivered and managed. By streamlining patient care, enhancing operational efficiency, and improving patient engagement, Orbita is setting a new standard in healthcare management.
