Vital

Vital is an AI patient experience platform. It aims to enhance the experience of patients during hospital and ER visits. The target audience includes hospitals, clinicians, patients, and their families. Its key features are efficient communication by communicating with patients and families when staff are busy, explaining lab and radiology results in plain language, and predicting wait times and anticipating complaints. In a busy ER, it saves nurses' time and creates a more peaceful waiting room. For hospitals, it enables faster discharge and improved efficiency. To ensure its success, hospitals should integrate it with existing EHR systems and train staff to utilize its capabilities.