Amplify the Value of Your Voice Data with Voci

Voci Technologies offers a cutting-edge Automatic Speech Recognition (ASR) solution specifically designed for enterprise contact center solutions. With Voci, you can transcribe 100% of your contact center calls with unmatched speed, accuracy, and efficiency. Let's explore how Voci can transform your contact center operations.

Key Features of Voci

1. Seamless Integration

Voci is compatible with virtually any tech stack, providing real-time and post-call native integrations with many telephony providers, including Amazon Marketplace, Amazon Connect, and Five9. Its open, flexible API allows for custom integrations, ensuring that wherever your audio is, Voci can plug straight in.

2. Unprecedented Efficiency

Voci's ASR engine is consistently 5 to 10 times more efficient than other providers, significantly reducing hardware needs, datacenter space, and operational costs. Whether you're dealing with thousands or millions of audio hours, Voci provides the most efficient transcription available.

3. Industry-Leading Accuracy

Even in the noisy environment of a contact center, Voci's ASR engine delivers industry-leading transcription accuracy out-of-the-box. It can be further tuned with custom language models to meet the specific needs of your application.

4. Rich Transcription Features

Voci's transcription enrichment features include natural punctuation, number formatting, PCI & customizable redaction, custom vocabulary, diarization, and acoustic-based emotion and sentiment analysis. This ensures that your transcripts are not only accurate but also data-rich and secure.

5. Cost-Effective Pricing

Voci offers a unique pricing structure with a fixed price unlimited usage package. This guarantees the lowest total cost of ownership and the highest return on investment compared to other providers.

Deployment Options

Voci provides both in-cloud and on-premises deployment options, allowing you to choose the best fit for your organization's needs.

Why Choose Voci?

• Lightning Fast: Industry-leading speed and efficiency.
• Highly Accurate: Out-of-the-box accuracy that can be tuned for any business or industry.
• Open and Flexible: Compatible with virtually any tech stack.
• Smart Transcription: Includes auto-formatting, speaker separation, gender, emotion, sentiment, and more.
• Safe and Secure: PCI DSS compatible automatic redaction of sensitive information.

Get Started with Voci

Ready to see the world’s most efficient ASR in action? Access Voci's API or request a demo today to experience the benefits firsthand.

FAQs

Q: What languages does Voci support? A: Voci supports over 30 language models globally, ensuring broad applicability across different regions.

Q: How does Voci ensure data security? A: Voci includes PCI & customizable redaction features to protect sensitive information, ensuring compliance with data security standards.

Q: Can Voci be integrated with existing systems? A: Yes, Voci's open API is compatible with any stack, allowing seamless integration with existing systems.

Q: What is the pricing model for Voci? A: Voci offers a fixed price unlimited usage package, providing a cost-effective solution for enterprises.

For more information, visit Voci's website or contact their support team.