Amazon Lex

Amazon Lex is a fully managed artificial intelligence (AI) service that enables the design, build, test, and deployment of conversational interfaces in applications. It comes with advanced natural language models, allowing businesses to create seamless voice and text interfaces. With Amazon Lex, users can enjoy effortless omni-channel experiences and achieve rapid market entry. It also offers budget-friendly conversations, making it an attractive option for various organizations. The service has shown impressive results in different use cases. For example, Govchat processed over 250 million messages, making it South Africa’s largest citizen engagement platform. Vanguard optimized call routing for over 40,000 calls a day, eliminating unnecessary transfers and reducing hold times and first call resolution times. Dropbox resolved 85% of issues serving 600 million customers across 180 countries. Morrisons delivered a self-serve contact center in 8 Weeks using Amazon Lex on Amazon Connect. TechStyleOS saved $250,000 in annual licensing and improved uptime by 90%. To learn more about Amazon Lex, users can visit the features page to discover details about conversational AI, automatic speech recognition (ASR), natural language understanding (NLU), and more. They can also learn how to create a bot, use streaming APIs to manage interruptions, and deploy the bot across services.