Comments Analytics leverages advanced AI technology to analyze customer feedback from video comments, social media posts, and product reviews. This tool provides businesses with clear, actionable insights into customer sentiments, preferences, and decision-making processes. By utilizing natural language processing (NLP) and machine learning models, Comments Analytics can perform sentiment analysis, keyword extraction, and category classification to help businesses understand the social sentiment of their brand or product.
Sentiment analysis is a core feature, enabling businesses to monitor online comments and extract subjective information to gauge customer emotions. This is particularly useful for reputation management and improving customer service. Keyword extraction helps identify the most discussed topics among consumers, saving time for customer service units by automating the analysis process. Category extraction further streamlines feedback analysis by classifying comments into predefined topics, offering valuable insights for product development and marketing strategies.
Comments Analytics supports 23 languages, making it a versatile tool for global businesses. Its no-code text analytics feature allows users to obtain insights without any coding skills, using pre-built models for easy import and export of comments. The platform offers various input options, including Google Spreadsheet integration, Chrome Extension for extracting comments from platforms like YouTube, and Excel file uploads.
With dedicated servers and immediate support, Comments Analytics ensures scalability and reliability, handling many requests in real-time. Custom analysis options provide flexibility for businesses to tailor inference models for different websites and generate specific reports needed for their operations. By leveraging Comments Analytics, businesses can gain a deeper understanding of customer preferences, pain points, and areas for improvement, ultimately enhancing their marketing strategies, product offerings, and customer loyalty.
