Conversational Agents and Dialogflow | Google Cloud

Conversational Agents and Dialogflow by Google Cloud is a powerful tool for creating hybrid conversational agents. It combines deterministic and generative AI functionality to better meet customer needs. With features like intelligent customer experience across channels, management of multiple channels and interactions, and generative AI agents, it provides a comprehensive solution. The platform allows for easy creation of virtual agents with just a few clicks, and it can connect to webpages and documents to generate responses. It also offers customer steering and understanding, multimodal conversations, and omnichannel implementation. Additionally, it comes with state-based data models and end-to-end management, reducing development effort and enabling seamless collaboration. The tool supports 100+ languages and integrates with various platforms and telephony partners.