Feedback Navigator: Unveiling Insights from Customer Feedback
Feedback Navigator is a powerful AI tool that transforms raw data into valuable insights. It offers a range of features to help businesses understand their customers better.
Built-in Data Sources: It can pull in customer feedback from various platforms like Trustpilot, Booking.com, and Yelp. Users can also upload a CSV file or use the API for data integration.
Custom Categories: Users can define any number of custom categories to be detected in the provided feedback, allowing for a more tailored analysis.
Sentiment Analysis: Utilizing large language models, it extracts accurate sentiment from the overall feedback and each detected category.
Request Detection: It provides a quick overview of the most common requests from customers, enabling businesses to take action.
Custom Workflows: Webhooks can be used to trigger custom workflows when a new review is analyzed, enhancing the automation capabilities.
CSV Export: With one click, users can export their data to perform custom analysis or visualization outside of Feedback Navigator.
The pricing options are flexible, with one-time credits or a subscription model. There's also a free trial with 100 credits. The subscription plans include the S Plan at 1,000 credits/month for $15/month, the M Plan at 2,500 credits/month for $25/month, the L Plan at 5,000 credits/month for $50/month. Credit packs are also available, with different quantities and prices.
Feedback Navigator has a wide range of use cases. Property managers can use it to analyze guest reviews, gym owners can assess reviews across their gyms, product teams can centralize and analyze customer feedback, hotel managers can efficiently handle hotel reviews, consultants can provide clients with actionable insights, and restaurant owners can evaluate restaurant reviews. By automating the scraping of platforms and setting up webhooks for instant notifications, businesses can stay informed and address feedback promptly to enhance customer satisfaction.
In conclusion, Feedback Navigator is a comprehensive tool that empowers businesses to make informed decisions and improve their customer experience.
