FPT.AI stands at the forefront of the AI revolution, offering a comprehensive ecosystem designed to empower businesses with the capabilities of Generative AI. Established in 2017, FPT.AI has forged strategic partnerships with over 3000 leading companies, serving more than 16 million end-users globally. The platform's award-winning AI virtual assistants are built on Generative AI, enabling intelligent, 24/7, automated, and omni-channel conversations. This innovative approach significantly improves customer satisfaction (CSAT), conversion rates, and customer lifetime value.
FPT.AI's solutions are tailored to transform businesses into AI-first organizations, focusing on four key areas: Customer Experience Enhancement, Digital Workforce, Operational Excellence, and Increase Sales Efficiency. By leveraging FPT.AI's dynamic technology ecosystem, businesses can unlock unprecedented efficiency, create new values, and innovate the future of their operations.
The platform's impact is evident in its impressive statistics, including over 200 million automated interactions and a 67% increase in productivity for its clients. FPT.AI's commitment to excellence is further validated by its numerous awards, such as the Make in Vietnam Top 3 Digital Platform, Vietnam Digital Awards, and the Asian Technology Excellence Award for AI Technology.
FPT.AI's success stories include partnerships with regional-leading enterprises like MB Bank, FWD Vietnam, and Home Credit. These collaborations have resulted in significant improvements in labor productivity, customer interaction, and service quality. For instance, MB Bank reported a 60% increase in labor productivity and a 10% reduction in common errors in the data entry process after implementing FPT.AI's solutions.
As the digital transformation wave continues to sweep across the Asia Pacific region, FPT.AI remains a major player in the smart virtual assistants market. The platform's innovative solutions, strategic partnerships, and commitment to excellence make it a trusted partner for businesses looking to harness the power of AI for their transformation journey.
