inSided

inSided is a remarkable customer success community software that offers a comprehensive set of features to enhance the customer experience. It provides a single hub for customers to access self-service options anytime, anywhere. The community platform allows for engagement among customers in different categories and user-groups, promoting events, news, and advanced gamification. The knowledge base transforms the traditional support portal into a valuable resource with guides, tutorials, best practices, and user-generated content. Product feedback and ideation features involve customers in the product development process, while product communication keeps them informed about updates. In-app embeddables offer highly contextual content within the product. Additionally, inSided integrates with existing success and support tech stacks, including Customer Success solutions like Gainsight and CRM tools like Salesforce, as well as help desk tools like Zendesk. The platform has shown impressive results in various case studies, such as enabling Cognite to improve the efficiency and sustainability of operations in asset-heavy industries, and helping Gong fuel ARR and customer retention. Pipefy also experienced significant benefits with a decrease in support tickets and increased peer-to-peer support. Leading brands are already using inSided, and the platform is known for its user-friendly layout and intuitive design. Overall, inSided is a powerful tool for driving customer engagement, increasing self-service, and improving customer advocacy.