ioni is an AI Agents Platform that enables users to start building AI solutions which can drive significant business results. It offers a range of AI-powered features that are designed to enhance various aspects of business operations.
The AI Assistant within the platform allows users to get a 'ready to send' draft or provide a brief instruction on what they want to say to receive an extended answer. This can be extremely useful for tasks such as drafting emails or preparing other written communications.
The AI Chatbot is capable of automatically resolving typical customer inquiries in a similar way to human agents. It helps in handling a large volume of customer queries efficiently, saving time and resources for the business.
The AI Search feature provides genuine results for any queries, ensuring that users can find the information they need quickly and accurately. This is crucial for making informed decisions within the business context.
With the AI Widget Builder, users can create their personalized AI Chatbot Widget with just a couple of clicks. This allows for easy customization and integration of AI chatbot functionality into websites or other digital platforms.
The AI Conversation Analytics feature helps in improving the CSAT score by analyzing AI conversations with customers. By understanding how customers interact with the AI agents, businesses can make necessary adjustments to enhance the overall customer experience.
The platform also offers the option to transfer the customer from the AI chatbot to a human agent whenever needed. This ensures that complex or sensitive issues can be handled appropriately by a human with the necessary expertise.
Getting started with ioni is quite straightforward. Users can begin their AI journey by adding data, such as HTML and text pages to their AI database and then start testing the chat. They can also create an AI assistant and analyze conversations to further optimize the performance of the AI agents.
Connecting with the data is made easy as the AI chatbot ioni can be trained with the company's data. Data can be uploaded to the Knowledge Base via HTML, Text or by an individual URL upload option. Additionally, users can set conditions under which requests will be transferred to a human agent and also set a Call to Action, like inviting the user to visit the office or book a call.
One of the notable advantages of ioni is its multilingual support. It can recognize over 80 languages and automatically translate questions and answers. This enables businesses to grow without the need to engage multilingual customer support agents, saving costs and expanding their market reach.
Overall, ioni offers a comprehensive set of AI tools and features that can help businesses unlock their unlimited potential and achieve better business results through the effective use of AI technology.
