NovaTalks.AI: The Ultimate Omnichannel Solution
NovaTalks.AI offers an all-in-one innovative solution for businesses. It combines various features to enhance customer support and sales. With supported channels like messengers, calls, e-mail, and online-chat, it ensures a seamless communication experience. The platform utilizes AI capabilities such as chatbots and BigData Text Analytics to provide 24/7 service. It securely stores and segments chat and customer profile data for personalized communication. Users can take advantage of features like creating and setting personalized chat-bots, up-to-date data storage and reporting, and processing inquiries from multiple channels in one dashboard.
The platform also offers opportunities for businesses to increase sales by following the customer journey from the first contact to closing the deal. It enables customers to schedule appointments, leave requests, and ask questions in their preferred channel, bringing all interactions together. Additionally, NovaTalks.AI provides a messenger and online-chat widget for websites, message templates for quicker support, and the ability to implement Big Data Text analytics and integrated IVR and automated responses.
In terms of content, the platform offers interesting blog posts such as comparisons of chatbots and online chats, and strategies for modern business. It also addresses frequently asked questions about the trial period, supported file types, technical support, and the limit on the number of connected agents.
Overall, NovaTalks.AI is a comprehensive solution that empowers businesses to provide excellent customer service and drive growth.