Numa: Revolutionizing Dealership Operations with AI
In the highly competitive world of dealerships, standing out and delivering exceptional service is crucial. Numa, an innovative AI solution, is making waves in the industry by transforming the way dealerships operate and interact with their customers.
Introduction
Numa is designed specifically for dealerships, aiming to address the various challenges they face on a daily basis. From improving customer satisfaction to enhancing internal efficiency, this AI tool has a lot to offer.
Key Features
Seizing Every Opportunity
Numa enables dealerships to capture every Repair Order (RO) without increasing headcount. It can answer 100% of customer calls and meet the demands of customers at scale. Custom rules can be configured to route and label conversations based on specific customer needs and dealership criteria.
Improving BDC Efficiency
Automating appointment booking is one of the key features of Numa. It leverages the industry's first Generative AI for voice technology to handle inbound calls. It can detect customer intent and schedule appointments without any human intervention, saving time and resources for the dealership.
Building a Loyal Fan Base
By providing automated status updates, Numa helps to boost the Customer Satisfaction Index (CSI). This not only delights customers but also reduces the workload of service advisors, maximizing efficiency across the service organization. It makes the dealership service stand out, creating a fanatically loyal fan base.
Delivering Personalized Service at Scale
Numa empowers the dealership team with live Dealership Management System (DMS) activity when communicating and engaging with customers. Thanks to its pre-built integrations with leading DMS, it enables personalized service delivery on a large scale.
Use Cases
Case 1: CSI Improvement
As Jeff Clear, the Service Manager, mentioned, before using Numa, they struggled with CSI. However, after implementing Numa, they have hit the CSI mark 7 out of the past 8 months. This shows the significant impact Numa can have on improving customer satisfaction.
Case 2: Sales Boost
Arisha Walker, a Sales Consultant, shared that by just responding to the conversations in Numa Sales Inbox, a BDC backup she hired was able to sell an average of 15 cars a month. This demonstrates how Numa can contribute to increasing sales figures.
Pricing
While specific pricing details may vary, Numa offers different packages tailored to the needs of different dealerships. It's important for dealerships to get in touch with the Numa team to discuss the options that would best suit their requirements and budget.
Comparisons
Compared to traditional methods of handling dealership operations, Numa stands out with its advanced AI capabilities. For example, unlike manual appointment booking and call handling, Numa can handle a large volume of calls and appointments efficiently using its Generative AI for voice technology. It also provides more personalized and timely service compared to conventional approaches.
Advanced Tips
To make the most out of Numa, dealerships should ensure that their staff is properly trained to use the tool. They should also regularly review and update the custom rules configured for routing and labeling conversations to adapt to changing customer needs and dealership goals.
In conclusion, Numa is a powerful AI tool that has the potential to transform dealership operations, boost performance, and create a loyal customer base. It's definitely worth considering for any dealership looking to stay ahead in the competitive market.
