Pitch Patterns revolutionizes the way sales and customer service calls are analyzed, offering a comprehensive Quality Control platform powered by AI analytics. Designed for teams aiming to improve their close rates and customer satisfaction (CSAT) scores, Pitch Patterns integrates a motivation score system that fosters positive competition among team members. This innovative platform features a compelling scoreboard for team tracking and KPI monitoring, making it an essential tool for managers focused on performance improvement.
One of the standout features of Pitch Patterns is its AI Social Skill Markers, which provide highly valuable insights into call performance. These markers go beyond traditional SASS software by offering a fun and engaging design that agents love, thereby increasing their interest in learning and development. The platform's ability to analyze robot calls and AI audio agents ensures that your brand is protected from performance risks, with quality checks on par with human agents.
Pitch Patterns supports multi-modal social emotion tracking, including eyes, mouth, words, and content analysis, along with conversation summaries and key moments. This advanced analysis is complemented by a call structure AI tracking system that covers big languages like English and others, including Polish and Baltic languages such as Estonian, Latvian, and Lithuanian.
Integration with popular tools like Pipedrive and Salesforce, along with phone carriers and telephony services, makes Pitch Patterns a versatile choice for businesses looking to enhance their call center operations. The platform's advanced strategic report view offers over 50 metrics for tactical coaching and a rating system, supported by online meet integrations and a KPI and team leaderboard system.
With over 4 million calls analyzed and 25 social skill markers, Pitch Patterns is equipped to help businesses achieve growth regardless of team size. The platform offers flexible plans to suit current needs, with the option to expand capabilities as required. Whether you're a Growth Leader, Quality Control Manager, Sales Team Manager, or AI Agent Manager, Pitch Patterns provides the tools you need to build call center excellence.
