Zaia: Revolutionizing Support and Sales with AI Employees

Zaia is an innovative platform that brings a new dimension to business operations by leveraging the power of artificial intelligence. It offers a unique solution in the form of AI employees who are ready to take on various tasks related to support and sales, without the typical limitations of human employees.

Key Features

Diverse Functionalities

The AI employees of Zaia can perform a wide range of functions. They can act as support agents, answering questions, resolving problems, and guiding users by sending links and instructions. As attendants, they can schedule meetings, send reminders, and collect information before passing it on to a human if needed. In the sales role, they qualify leads, make direct offers, recover purchases, and close deals. They also handle social media interactions by responding to direct messages and comments promptly.

Customizability

Zaia provides a highly customizable experience. You can create an agent that is tailored to the specific needs of your business. For example, in the case of sales development representatives (SDRs), there are pre-determined processes to handle lead qualification and scheduling. The support agents also have different levels of functionality, like the N1 support that tries to resolve issues first and then hands it over to a human if unsuccessful.

Multi-channel Integration

Integrating your AI employees with various channels is seamless with Zaia. You can connect it to your website, WhatsApp (both native via QR code and API), Instagram (via Manychat), Wordpress, Make, and even with Google Calendar, planilhas, and CRMs via API. This allows you to automate processes wherever your customers are present, ensuring a smooth and efficient customer experience across multiple platforms.

Use Cases

For Agencies

Agencies that aim to sell automation as a service to other companies can greatly benefit from Zaia. It enables them to offer a reliable and efficient solution for handling support and sales tasks on behalf of their clients, thereby enhancing their service offerings and potentially increasing their revenue streams.

For Professionals

Professionals looking to scale the support and sales operations within their own companies can rely on Zaia's AI employees. These virtual assistants can handle a significant portion of the workload, allowing the professionals to focus on other strategic aspects of their business while still ensuring that customers are well taken care of.

For Entrepreneurs

Entrepreneurs with innovative ideas can transform them into products and services with the help of Zaia. The AI employees can assist in various stages of the process, from initial customer engagement to finalizing sales, making it easier for entrepreneurs to bring their visions to life.

Pricing

Zaia offers different plans to suit various business needs. The Aceleração plan costs R$249 per month and includes 10 AI employees, 5,000 credits for monthly use by each AI employee, and 4,000,000 characters for training the AI brain. The Growth plan, which is more popular, is priced at R$490 per month and comes with 20 AI employees, 10,000 credits, and 6,000,000 characters for training. The Scale Up plan at R$990 per month offers 40 AI employees, 20,000 credits, and 12,000,000 characters for training, along with 1:1 support.

Comparisons

When compared to traditional chatbots, Zaia's AI employees offer much more functionality. While chatbots are mainly limited to text-based conversations, Zaia's employees can respond via audio, manage calendars, recover abandoned carts, and perform numerous other tasks that are crucial for engaging and converting customers. In the market of AI-powered support and sales solutions, Zaia stands out for its comprehensive feature set, ease of integration, and flexible pricing options.

Advanced Tips

To make the most of Zaia, it's important to clearly define the roles and tasks for your AI employees. Spend time training them with relevant data to ensure accurate and efficient performance. Also, regularly monitor their interactions and analytics to identify areas for improvement and optimize their performance over time.

In conclusion, Zaia is a powerful platform that has the potential to transform the way businesses handle support and sales operations. With its advanced AI capabilities, customizable features, and diverse use cases, it offers a valuable solution for businesses of all sizes looking to enhance their customer experience and drive growth.