Zigpoll is a comprehensive feedback platform that offers a plethora of features to assist businesses in gathering valuable insights from their customers. It enables users to capture direct insights from customers at crucial moments, which can then be utilized to enhance various aspects of the business.
One of the key strengths of Zigpoll is its versatility in survey deployment. It allows for on-site, post purchase, pre purchase, post fulfillment, and abandoned checkout surveys. For eComm businesses, the post purchase survey has shown to yield an impressive ~50% response rate. This data can be used to optimize the customer journey from start to finish, ensuring a seamless experience for the customers.
Moreover, Zigpoll simplifies the process of conducting contextual surveys. It enables users to ask the right questions at the appropriate times, using multiple question formats to engage customers effectively. With branching logic, specific answers can be followed up on, and incentives can be offered to create rewarding interactions that uncover critical insights.
The platform also provides an intuitive dashboard for analyzing responses. It allows users to distill survey data into actionable items with ease. Multiple charts and reporting dashboards are available to quickly process zero-party response data and NPS scores.
In addition to these features, Zigpoll offers advanced targeting rules and third-party integrations. This enables the sending of surveys to the right person at the perfect moment, whether it be via email, sms, or on-site survey options.
Another notable aspect is its language capabilities. Users can translate their surveys into any language effortlessly using the auto-translate feature, matching the language preferences of their customers.
Furthermore, Zigpoll comes with a personal AI assistant. Trained on the response data, it helps users stay ahead of trends by automatically analyzing open-ended response trends. It also allows users to ask specific questions to an AI model trained on their business and response data, providing actionable insights when a meaningful sample set is available.
Zigpoll offers various pricing plans to suit different business needs, ranging from a free lite version to more comprehensive plans with additional features such as copywriting support and dedicated support. Overall, Zigpoll is a powerful tool for businesses looking to gather feedback and make data-driven decisions.
