Bloomfire is a remarkable software platform that combines the power of generative AI with expertise in change management. It has been reported that companies using Bloomfire have witnessed significant improvements. For instance, there has been a 50% reduction in onboarding time, 64% reported improvement in data-driven decision making, and 91% of questions resolved without escalation.
One of the key features of Bloomfire is its AI-Powered Enterprise Search & Discovery. It can perform a deep index of all your content across multiple file types and storage locations. This enables users to quickly locate exact phrases in text, slide decks, PDFs, video, audio, or any other format. It saves the lost time that was previously spent searching through company databases, filing systems, and ineffective enterprise search tools. With automated deep indexing of all documents, audio, video, and data streams, and auto-search populated feeds based on topics/keywords, the search capabilities are highly efficient. Moreover, AI can listen to, transcribe, and highlight clips that match search terms in video and audio files.
Bloomfire also offers AI-Powered Authoring Tools and helps in creating AI-Ready Data. Its comprehensive solutions empower organizations to harness the power of knowledge. Whether it is for advanced knowledge management, actionable insights, or exceptional customer support, Bloomfire enables leveraging knowledge as a strategic advantage, driving growth and innovation.
In terms of knowledge sharing, Bloomfire makes it easier across the entire organization. Knowledge, content, and documents that often get trapped in silos and lost in complicated folder structures can now be managed effectively with the help of AI tools provided by Bloomfire. It offers a secure and reliable platform to find, create, curate, and manage collective knowledge.
For research activities, Bloomfire can act as a Research and Insights engine. It helps amplify the reach and impact of the insights team by providing a digital megaphone. And when it comes to customer success, Bloomfire can be used as the Knowledge Base for the Customer Success Team, enabling the delivery of the best CX by supercharging the team and customers with the necessary knowledge for excellent customer service and improved first-call resolution rates.
Overall, Bloomfire is a valuable tool that helps companies find information, create insights, and maximize the value of their most important knowledge, allowing teams to work smarter and more efficiently.
