Crownpeak stands at the forefront of eCommerce innovation with its AI-driven Product Discovery Engine, designed to revolutionize the way retailers engage with their customers online. This powerful platform, powered by Fredhopper & XO, is the search, merchandising, and product recommendations platform of choice for global retailers aiming to drive significant online revenue growth. With Crownpeak, businesses can expect to see a 5x increase in conversions, a 21% boost in average order value (AOV), and a 98% reduction in zero search results, alongside a 2.6x surge in revenue and a 60% decrease in routine merchandising tasks.
Trusted by top enterprise organizations worldwide, including 25% of the Top 50 EU Retailers, Crownpeak is committed to scaling alongside your business, ensuring uninterrupted service even during peak holiday trading periods. The platform's ability to serve 3.6 billion requests across a 6-day peak holiday trading period, with 6650 queries registered per second at the height of requests, underscores its reliability and efficiency.
Crownpeak's Product Discovery solutions empower retailers to capture missed opportunities, strategize merchandising success, master the complexity of internationalization, and deliver personalized recommendations that convert. The platform simplifies internationalization by allowing businesses to manage multiple languages, regions, and brands from a single instance, optimizing search, merchandising, and recommendations to local preferences and campaigns with automation that removes the burden and complexity of internationalization.
With AI-powered eCommerce search, Crownpeak addresses the challenge of 20% of all eCommerce search queries delivering zero or irrelevant results, ensuring customers find the right product every time. The platform's advanced visual and product merchandising capabilities automate routine tasks by 60%, improving click-through and conversion rates. Crownpeak's patented ranking cocktails enable businesses to mix, match, and blend multiple data points to drive better merchandising strategies and optimize product list pages to align with business objectives and targets.
Crownpeak's AI-enabled personalized recommendations, powered by XO, leverage AI to generate relevant recommendations that convert to double-digit online revenue growth. The platform combines AI automation with human control, offering enhanced flexibility to blend algorithms with business controls with complete transparency, eliminating the 'black box' approach.
For businesses looking to elevate their eCommerce strategy, Crownpeak offers a comprehensive Product Discovery Engine Buyer's Guide, providing an objective set of evaluation criteria for assessing product discovery engine vendors. This guide, produced by London Research in partnership with Crownpeak, draws from real-world experience to assist in the decision-making process.
Crownpeak's impact is evident in the success stories of its clients, such as Harvey Nichols, which transformed its search capabilities with Crownpeak to elevate the shopping experience and reduce time-intensive manual work. The State of Product Discovery in Digital Commerce 2023, another resource produced by London Research in partnership with Crownpeak, highlights what eCommerce leaders are doing to optimize performance.
Crownpeak's solutions cater to a wide range of industries, from agriculture to telecommunications, offering a versatile platform that can adapt to the unique needs of each sector. With its commitment to driving eCommerce growth, Crownpeak invites businesses to request a demo and experience the transformative power of its AI-driven Product Discovery Engine.
