Jochem stands out as a cutting-edge AI tool designed to streamline the process of finding answers within organizations. By leveraging advanced AI algorithms, Jochem enables users to bypass the traditional search through files and articles, offering direct answers to both customer and employee inquiries. This not only enhances efficiency but also significantly reduces the time spent on searching for information.
One of the key features of Jochem is its ability to seamlessly connect with your existing knowledge base, ensuring that users never feel lost in a maze of information. In cases where Jochem cannot find an answer, it smartly matches the question to an expert within the company, based on their expertise. This innovative approach minimizes the need for human intervention, only requesting it when absolutely necessary.
Moreover, Jochem is designed for continuous learning. It captures new knowledge from experts and feeds it back into the knowledge base, ensuring that the system evolves and improves over time. This automated learning process helps in eliminating repetitive questions to experts and avoids dependency on certain employees.
Jochem also offers full control over the knowledge base, allowing for easy addition and updates, which are only implemented after approval. This ensures that the knowledge base remains accurate and up-to-date, improving performance without relying on a 'black box model'.
With its ability to handle customer and employee questions, Jochem is an invaluable tool for organizations looking to enhance their knowledge management and customer service capabilities. Its integration with existing CX tools and compliance with ISO 27001 and GDPR standards further solidify its position as a reliable and secure solution for businesses.
