LivePerson

LivePerson's Conversational Cloud® platform is a game-changer in the world of digital customer conversations. It enables businesses to accelerate their contact center transformation, supercharge agent productivity, and deliver highly personalized customer experiences. By shifting to digital, businesses can reduce costs and meet customer needs and expectations. The platform reduces operating costs by over 30% and increases CSAT by 10%. It also boasts a 90% automation rate and a 25% customer satisfaction boost. LivePerson is trusted by thousands of the world's biggest brands and is built for enterprise scale and security. Its award-winning technology helps businesses embrace an omnichannel approach, connecting conversations across various channels. The platform's four-phase framework, including understanding, connecting, assisting, and automating, is proven to drive contact center transformation. It analyzes omnichannel conversation data to uncover customer wants and needs, engages customers on their preferred channels, empowers agents with the latest technology, and drives self-service through intelligent automation. LivePerson is truly at the forefront of delivering exceptional digital experiences.