Forethought

Forethought is a revolutionary AI-powered customer support platform. It offers a comprehensive solution to enhance the customer experience. The platform's Solve feature is scalable and customizable, processing messages and delivering accurate responses in various channels. It can detect intent for natural and human-like interactions, and leverage the knowledge base to handle repetitive questions efficiently. The Triage feature, powered by a Large Language Model (LLM), understands customer intent, tags and routes tickets to the appropriate agent, improving the customer experience. It analyzes tickets based on multiple factors and prioritizes them for prompt resolution. The Assist feature boosts agent productivity by 20% with an AI copilot that provides relevant knowledge articles and suggested responses. It also offers AI-generated ticket summaries for better context. The Discover feature uses generative AI to recommend and optimize customer service workflows, track performance and ROI, and improve time to resolution and cost. Forethought's generative customer support AI is suitable for various industries, helping companies maximize ROI and achieve more with less. With features like these, Forethought is leading the way in transforming customer support.