Aide

Aide is a comprehensive AI-powered customer service platform that offers a wide range of features to enhance business operations. It utilizes LLMs to automate customer support with high accuracy over email and chat. The platform can classify messages, draft answers for agents, and automate responses. It also provides generative AI suggestions and automations for the inbox, helping to streamline repetitive processes. Aide analyzes customer conversations to identify key pain points and areas for improvement. It can monitor trends over time and share insights across the business. The platform automates repetitive workflows, detects automatable issues, and builds conditional workflows based on customer data. It boosts team efficiency by assisting agents with AI and reducing repetition with smart tagging. Aide also enables the creation of chatbots to handle common questions and ensures rigorous bot training. It can seamlessly hand off conversations to human agents when necessary and retrieve data for more context. Aide is suitable for various industries and offers guided implementation to ensure successful automation.