[24]7.ai

The [24]7.ai Solutions offer a comprehensive range of products and services aimed at elevating the customer experience. Their focus is on delivering automated, personalized, and contextual support across all CX touchpoints, from customer acquisition to building unwavering brand loyalty.

The company's Award Winning CX Platform, born in the contact center, is designed to drive exceptional experiences that fulfill the CX promise. What sets it apart is that no other CCaaS platform can match its results, as [24]7.ai pours its extensive contact center knowledge, data, and insights into a unified, AI-powered CX platform. This not only provides a frictionless customer experience but also enhances the agent experience.

Some of the key features include always-on support and automation with AI-powered self-service, improving lead generation through intent-based ad targeting, and maximizing contact center performance with interaction analytics. These capabilities contribute to boosting agent performance and customer satisfaction.

Over the past two decades, [24]7.ai has had a significant impact, with years of experience, supporting numerous brands, and serving multiple industries. Their solutions have led to tangible results such as a decrease in transfer rates for telecom providers and cost cuts for credit unions, while also elevating the resolve rate of the chat channel.

The company's commitment to CX has earned the trust of clients worldwide, resulting in improvements in digital adoption, customer satisfaction, and revenue growth. Case studies and success stories further demonstrate the effectiveness of their solutions in the real world.

In addition to their core offerings, [24]7.ai keeps evolving, with regular updates on what's new and trending, as they look to craft the future of CX together with their clients and partners.