Sobel is revolutionizing the way early-stage startups handle customer support by integrating AI-driven solutions directly into their products. This platform offers a seamless experience for both users and support teams, ensuring that help is always just a message away without the need to leave the product environment.
One of the standout features of Sobel is its Messenger widget, which is embedded directly into your product. This allows users to communicate with the support team in real-time, significantly improving the customer experience. The platform also includes a blazing-fast inbox for support teams, enabling them to manage conversations efficiently. Conversations can be prioritized or assigned to specific team members, ensuring that every user query is addressed promptly.
Sobel goes beyond just messaging by offering a comprehensive knowledge base feature. Startups can publish articles and FAQs to help users find answers to common questions on their own. This not only empowers users but also reduces the workload on support teams. Additionally, the knowledge base can be integrated with the Messenger widget, allowing users to access relevant articles before initiating a conversation with support.
Understanding the global nature of startups, Sobel includes automatic translation capabilities. Articles can be translated into multiple languages, making it easier for startups to support a diverse user base. This feature is particularly useful for startups looking to expand their reach internationally.
Pricing is straightforward and designed with small teams in mind. Sobel offers a free tier that includes the Messenger widget, knowledge base, and a shared inbox for up to four seats. Additional seats can be added for a nominal fee, making it an affordable solution for growing startups.
Currently in closed beta, Sobel is inviting early adopters to join its waitlist. Those who sign up will be notified when the platform launches and will receive a discount code as a thank you for their early support. Sobel's mission is clear: to provide small teams with the tools they need to deliver excellent customer support, ensuring that customer experience remains a top priority in building successful products.
