Higher Logic Vanilla: The Top Customer Community Platform
Building lasting relationships with customers just got a whole lot easier with Higher Logic Vanilla. This platform is designed to drive customer engagement by bringing people, knowledge, and ideas together, fostering real conversations that strengthen customer bonds.
Drive Customer Engagement
The essence of Higher Logic Vanilla lies in its ability to create vibrant communities. By empowering businesses to engage regularly with their customers, it helps in retaining business and improving customer outcomes. With over 3,000 organizations worldwide trusting Higher Logic, the platform has proven its effectiveness in enhancing customer relationships.
Key Features
- Centralized Resource Hub: Customers can access helpful resources, learn from others, and get assistance in one place.
- Self-Service Support: Reduce ticket volumes and increase efficiency by enabling customers to find answers themselves.
- Brand Growth: Utilize the community to uncover advocates, launch new products, and host events.
Impressive Results
- 121% Engagement Increase: Bitdefender switched to Higher Logic Vanilla and saw a 121% increase in community activity and a 78% rise in new users.
- 20% Reduction in Support Tickets: OnShape encouraged community use for support, leading to a 20% decrease in ticket submissions.
- 10% Increase in NPS: Quicken improved their Net Promoter Score (NPS) by over 10% after migrating to Higher Logic.
Integrations for Enhanced Experience
Higher Logic Vanilla allows for seamless integration with various platforms, including learning management systems, ticketing tools, and marketing platforms. This central hub for customer engagement ensures a more engaging experience for users.
Featured Integrations
- Learning Management Systems: Enhance learning experiences by integrating educational resources.
- Ticketing Tools: Streamline support processes and improve response times.
- Marketing Platforms: Leverage community insights for better marketing strategies.
Educational Benefits
Joining Higher Logic Vanilla also opens doors to numerous educational benefits:
- Access to Onboarding Documents: Get started quickly with comprehensive onboarding resources.
- Peer Networking: Connect with fellow community builders to exchange ideas and best practices.
- Product Input: Provide feedback on product roadmaps and suggest ideas for future updates.
Customer Testimonials
From our initial engagement at the RFP stage to our “go live” day, Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers.
— Gwyneth Casazza, Senior Manager of Support at Smartsheet
Conclusion
Building a community doesn’t have to be daunting. With Higher Logic Vanilla, you can create a thriving online space for your customers to connect, share, learn, and engage.
Ready to Get Started?
Set up a time to talk with a community expert and see how Higher Logic Vanilla can help you build lasting relationships with your customers. today!
