Ada

Ada is an exceptional AI-powered customer service automation platform that is transforming the way businesses handle customer interactions. It effortlessly automates customer service across various messaging channels, including email, phone, SMS, and more. With its ability to support over 400 million users worldwide and save 25 million hours of human labor, Ada demonstrates its significant impact on operational efficiency. The platform achieves an impressive 70% of conversations being automatically resolved and an 8-fold cost reduction compared to human agents. Ada's capabilities extend beyond basic automation. It offers AI-driven insights to uncover areas for improvement and enables continuous coaching to ensure the AI agent follows specific rules and grows with the brand. Moreover, Ada can reach customers in over 50 languages, making it a truly global solution. It is trusted by enterprises across 35+ countries and adheres to strict security and compliance standards, including HIPAA, SOC2, and GDPR. The platform's Reasoning Engine™ incorporates safety controls to ensure generations comply with company policies. Whether it's onboarding, uncovering improvements, or driving continuous growth, Ada provides a comprehensive solution for businesses looking to enhance their customer service and operational efficiency.