Kustomer

Kustomer is an innovative AI-powered customer service CRM platform that is transforming the way businesses interact with their customers. Powered by data and AI, it offers a smart and simple solution to enhance customer experiences. The platform's capabilities are truly remarkable. For instance, the KIQ Customer Assist, a next-gen AI customer service bot, drives business efficiency by 45%. Similarly, the KIQ Agent Assist, a breakthrough AI-powered copilot, increases agent efficiency by 65%. The CRM and Timeline feature revolutionizes customer understanding by providing a unified customer view across all channels, maximizing customer engagement and delivering hyper-personalized service. Proactive Support is another key aspect of Kustomer. By leveraging robust data, it anticipates customers' needs and minimizes inbound support volume. Customers have seen a 40% increase in fully automated chats within 3 months of launch. Kustomer also integrates various aspects such as conversations, tickets, data, orders, and customer information natively within the platform, enabling elevated and accelerated service. It is a comprehensive solution that combines the power of AI, data, and CRM to create a seamless customer service experience.