Afiniti: Revolutionizing Customer Experience with CX AI
Afiniti has been a pioneer in the realm of customer experience (CX) artificial intelligence (AI) since 2006. It has been delivering measurably better business outcomes for some of the world's largest enterprises.
Key Features
Afiniti's CX AI solutions, namely the eXperienceAI™ suite and Afiniti Inside™, are designed to leverage AI, data, and cloud infrastructure. This enables the improvement of the productivity of customer engagement. By personalizing customer experiences and removing skills or rules-based systems from the customer experience ecosystem, it empowers partner platforms to become predictive systems.
The eXperienceAI technology specifically personalizes customer engagement, enhancing the quality of interactions between businesses and their customers. This, in turn, leads to a measurably increased value as happier customers are likely to spend more and stay longer.
Afiniti Inside, in collaboration with partners, envisions the future of customer engagement as a platform combining outcome-based AI optimizations, CRM, and the underlying omni-channel orchestration platform. It enables cloud partners to embrace this new era of CX AI.
Use Cases
Afiniti's CX AI is commonly used to optimize customer interactions where empathy plays a role. It is precisely measured in terms of revenue, margin, or customer lifetime value impact. It is also applied to service metrics, optimizing for improved customer satisfaction, handle time, or time to resolution metrics.
In the healthcare sector, as well as in the telco & media industry where major telecommunications and media providers are leveraging it to increase customer lifetime value and sales. It also finds application in the financial services domain.
Responsible AI Design
Afiniti adheres to six responsible AI principles: accountability, explainability, transparency, fairness, data protection, and compliance. All its products are designed with these principles in mind from the very beginning. The company continuously subjects its AI to rigorous controls and governance. Its patented benchmarking capability allows for the constant measurement of the outputs of its AI, ensuring it is both safe and effective.
Pricing and Contact
To learn more about how Afiniti can maximize and measure your CX performance, one can schedule a briefing. There are also options to contact the company for further inquiries regarding legal matters, patents, privacy policy, etc.
In conclusion, Afiniti stands as a significant player in the CX AI landscape, offering innovative solutions that not only enhance customer experiences but also drive tangible business benefits while maintaining a high standard of responsible AI design.