Afiniti has been a pioneer in customer experience (CX) artificial intelligence (AI) since 2006. Its CX AI solutions, including the eXperienceAI™ suite and Afiniti Inside™, are designed to leverage AI, data, and cloud infrastructure. These solutions aim to improve the productivity of customer engagement and drive measurable better results. The eXperienceAI technology personalizes customer engagement, enhancing the quality of interactions and leading to increased value. Afiniti Inside enables cloud partners to usher in a new era of CX AI. Afiniti's CX AI is typically used to optimize customer interactions that benefit from empathy and is precisely measured in terms of various metrics. The company is committed to responsible AI, subjecting its products to rigorous controls and governance in accordance with six principles. Overall, Afiniti is dedicated to removing skills or rules-based systems from the customer experience ecosystem and personalizing customer experiences.
Afiniti
Afiniti's AI-powered solutions optimize customer experiences for better outcomes
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