Albus represents a significant leap forward in customer service technology, offering an AI co-pilot designed to empower support agents with the ability to resolve complex customer queries instantly. By integrating seamlessly with popular platforms such as Intercom, Confluence, Slack, and HubSpot, Albus searches through a company's internal knowledge base to provide agents with the information they need without delay. This innovative approach not only reduces the time spent searching for answers but also significantly improves first-call resolution rates, enhancing overall customer satisfaction.
One of the standout features of Albus is its ability to analyze all information sources to provide exact answers, thereby eliminating the uncertainty that often accompanies the search for up-to-date information. This capability has been instrumental in improving first response times and overall resolution times for organizations that have adopted Albus. The platform's impact is further underscored by its adoption by over 400 organizations, helping more than 11,280 employees save time daily and answering over 250,000 questions.
Security and privacy are paramount for Albus, as evidenced by its SOC-2 Type II and ISO 27001 & 27701 certifications. These certifications ensure that customer-sensitive information is encrypted and protected from unauthorized access, reinforcing the trust that organizations place in Albus. Moreover, Albus guarantees that your data remains yours, with strict policies in place to prevent access by unauthorized parties or use in GPT model training.
Albus is not just a tool but a trusted colleague that support agents can rely on to enhance their efficiency and effectiveness. Its ability to provide instant access to information across all work apps makes it an indispensable asset for next-generation teams looking to elevate their customer service experience. With Albus, the focus shifts from 'Who should I reach out to?' to 'I can just ask Albus!', marking a new era in customer support where information is always at your fingertips.
