Brainfish: AI Self-Service That Reduces Customer Effort

Brainfish is revolutionizing customer support with its AI-powered self-service platform. Designed to adapt to how users want help, Brainfish reduces customer effort through an AI support agent that learns on its own, while still enabling human touch for moments that matter most.

Empowering Users to Self-Serve

Brainfish layers AI guidance into your platform, empowering users to self-serve, discover features, and achieve more with less effort. Its intuitive search functionality provides instant, contextual answers when users need them, helping them find exactly what they need across all your content sources.

Key Features:

• AI Answers: Intuitive search for your product, delivering instant, contextual answers.
• AI Actions: Guiding users to discover and master features naturally.
• AI Guidance: Personalized onboarding and continuous engagement to keep users moving forward.
• AI Knowledge Analytics: Understanding and removing friction points before they become problems.

Use Cases Across Various Stages

Brainfish is versatile, offering solutions for different stages of the customer journey:

• Convert: Help prospects get the answers they need to request a demo, try products, or upgrade.
• Onboard: Personalize onboarding to familiarize new users with your product.
• Engage: Guide users to discover and master features without interrupting their flow.
• Support: Enable users to choose how they want to learn and get help, with seamless escalation to human support when needed.
• Discover: Help users naturally discover relevant features as they use your product.
• Grow: Scale your customer experience by understanding and removing friction points.

Security and Compliance

Brainfish ensures security and compliance with ISO27001 & SOC 2 (Type 2) certifications, robust secure encryption (AES-256) for data at rest and TLS for data in transit, and fine-grained access controls. It also offers the choice of storing data in secure cloud data-centers in the US, EU, and AU.

Customer Success Stories

Brainfish has been trusted by ambitious brands to enable millions of customers. Customers report significant improvements in Net Promoter Score, self-service rates, and product utilization rates.

Testimonials:

• "We're super impressed with the level of support you have shown us to date, and the product's efficacy after just a few months of working together." - Omer Khan, Smokeball Head of Client Experience
• "Brainfish is helping our global teams with understanding the nuances of our product 24/7." - Dylan Vidal, Cision One Director of Product Strategy
• "Brainfish is crucial to our onboarding, training and support journeys in helping customers to learn and adopt our product." - Elisha Anderton, CareMaster Chief Operating Officer

Brainfish is not just an AI tool; it's a comprehensive solution that enhances customer experience and empowers users to succeed on their own terms. Book a demo to see how Brainfish can transform your customer support strategy.