Capacity

Capacity is an all-in-one AI-powered platform that offers a comprehensive solution for businesses looking to streamline their support processes. With its array of features, it aims to deflect tickets, emails, and phone calls for both customers and teams, ultimately enhancing the overall customer experience. The platform's Automations + Workflows feature allows for the automation of key processes, saving time and reducing manual effort. The Chatbots + Helpdesk functionality provides AI self-service with the option of human escalation, ensuring that customers receive prompt and accurate assistance. Additionally, the Dev Platform + Apps enables easy integration with existing applications, enhancing the platform's flexibility and usability. The Knowledge Base + Articles component empowers agents and helps answer frequently asked questions, contributing to more efficient support operations. Capacity is trusted by over 2,000 organizations and is suitable for both small and big brands. It is compliant with various industry standards, ensuring security and reliability. Whether it's automating processes, providing self-service options, or integrating with other applications, Capacity is designed to help teams do their best work.