Cresta AI

Cresta AI is a revolutionary solution for the contact center. It utilizes enterprise-grade generative AI to transform the way businesses operate. With features like pinpointing the true drivers of performance, dramatically cutting costs through targeted automation, and empowering employees with AI-native co-pilots, QM, and coaching, Cresta AI offers a comprehensive approach to enhancing the contact center experience. The platform analyzes every conversation to uncover customer insights and behavioral best practices, leading to better business outcomes. It is trusted by the world's leading contact centers and offers custom AI tailored to each business's unique needs. Deploying AI with Cresta is made easy with a no-code command center, allowing non-technical leaders to train, test, and deploy models. The real-time AI capabilities ensure ultra-low latency transcription and inference, enabling seamless conversations. Cresta AI also helps in various aspects such as sales, care, retention, and collections. It discovers and reinforces behaviors that accelerate revenue growth, delivers brand-defining CX at a lower cost per contact, transforms churn risks into lifelong promoters, and accelerates collections while minimizing compliance risk. Additionally, it offers an integrated suite of intelligent products that drive performance and helps develop exceptional teams with AI-native management.