Deflekt.ai revolutionizes customer and coworker support by leveraging artificial intelligence to automatically answer questions across various channels, including web chat, email, Slack, and Teams. This innovative tool is designed to reduce the volume of support tickets by up to 50%, allowing your team to focus on more complex issues that require human intervention. Setting up Deflekt.ai is straightforward and can be completed in just five minutes, enabling you to start saving time immediately.
One of the key features of Deflekt.ai is its ability to integrate seamlessly with your existing helpdesk solutions, whether you're using advanced software like Zendesk or Intercom, or managing customer queries from a shared mailbox. By acting as the first line of support, Deflekt.ai significantly decreases your workload, ensuring that your team can dedicate their attention to tickets that truly need their expertise.
Deflekt.ai offers a versatile content addition process, allowing you to add webpages individually, in bulk, via a crawler, or by using a sitemap. Additionally, you can upload local files through a simple drag-and-drop interface. This flexibility ensures that your knowledge base is always up-to-date and comprehensive.
The tool supports localization and customization, enabling you to configure the text for each project and channel to match your brand's tone of voice and language preferences. The web chat widget can also be customized to align with your brand's colors, providing a cohesive user experience.
Understanding that not all queries can be resolved automatically, Deflekt.ai ensures that human support is always just one click away. This feature captures the user's name and email, forwarding the conversation to your human support team along with the transcript, allowing for a seamless continuation of the dialogue.
Deflekt.ai also offers monitoring and learning capabilities, allowing you to review all conversations, identify areas for improvement, and enhance your documentation. This continuous learning process leads to better documentation and even fewer support tickets over time.
With plans starting at just $17 a month, Deflekt.ai is an affordable solution for businesses looking to optimize their support operations. A free trial is available, offering 100 deflection credits to explore all features and channels. Whether you're looking to deflect customer or coworker support tickets, Deflekt.ai provides a comprehensive toolkit to put your support on autopilot, ensuring efficiency and satisfaction across all your communication channels.
