Desku stands out as a comprehensive AI-powered customer service platform designed to streamline support operations and elevate customer engagement. By integrating live chat, ticketing, and chatbot automation, Desku offers a unified solution that seamlessly connects with social media, e-commerce stores, and various other platforms. This integration ensures that businesses can deliver efficient and consistent support across all customer touchpoints.
One of the key features of Desku is its advanced AI-powered customer service solution, which automates responses to common customer queries. This automation not only increases lead conversion rates but also allows support teams to focus on more complex issues, thereby boosting overall productivity and customer satisfaction.
For teams, Desku introduces the AI Co-Pilot, a fully autonomous AI agent built on the company's own knowledge base, data, and integrations. This AI Co-Pilot can instantly answer tickets, perform actions, and even match the brand’s tone of voice, making it an invaluable addition to any customer service team.
Desku's impact is measurable, with businesses reporting significant improvements in customer service metrics. For instance, companies have seen a 56% increase in responding to customer messages, a 30% reduction in response times, and a 90% boost in customer loyalty. Additionally, the platform has helped reduce email volume by 30% through self-serve support options.
The platform also offers a no-code AI chatbot builder, enabling businesses to create and deploy chatbots without any programming knowledge. This feature ensures that support is available 24/7, providing customers with flexibility and control over their support channels.
Desku's knowledge base creation tool empowers users to easily create and manage a knowledge base, reducing queries by 40% by equipping customers with relevant information for self-service. The knowledge base is mobile-optimized for easy accessibility and offers complete brand control to ensure a consistent brand experience.
In comparison to other customer service platforms like Intercom, Helpscout, Tidio, and Gorgias, Desku offers an affordable alternative for growing businesses. It provides access to data from favorite e-commerce apps directly in the inbox and boasts a free trial support that rivals enterprise support offerings.
Desku's pricing is simple and transparent, with a free forever plan that requires no credit card. For businesses looking for more advanced features, Desku offers plans starting at $19 per month, making it accessible for businesses of all sizes.
In summary, Desku is the only all-in-one AI-powered customer service platform that transforms support by making customer interactions smoother, boosting agent efficiency, and providing leaders with valuable insights. Whether it's handling order inquiries, managing refunds and returns, or addressing pre-sales questions, Desku is equipped to handle a wide range of customer service needs, making it an essential tool for businesses aiming to enhance their customer support operations.
