Enlighten AI for CX

Enlighten AI for CX is a revolutionary solution designed to enhance the customer experience. It offers a comprehensive suite of features that cover the entire customer journey. The platform utilizes the industry's most comprehensive CX data sets to provide a complete, objective, and automated analysis of every interaction. This enables businesses to drive better outcomes and make informed decisions. For example, Enlighten Autopilot elevates self-service experiences with an AI-powered virtual agent, guaranteeing accurate answers through trusted company knowledge and natural language chat. Enlighten Copilot empowers agents and supervisors, driving greater focus, productivity, and engagement. Enlighten Actions unlocks complex data for CX leaders, allowing them to take data-driven action with conversational questions and answers. Enlighten AutoSummary automates agent notetaking, reducing manual effort and boosting productivity. Enlighten AI Routing matches customers with the perfect agent, boosting customer experiences and key performance indicators. Additionally, the platform offers solutions for customer satisfaction, complaint management, sales effectiveness, and more. With Enlighten AI for CX, businesses can operationalize and deliver immediate impact, improving various aspects of the customer experience. As evidenced by the testimonial from the VP Operations at Solera, the platform has the potential to significantly improve customer satisfaction. Overall, Enlighten AI for CX is a powerful tool that can transform the way businesses approach customer experience management.