Freshworks is a comprehensive platform that leverages the power of AI to provide a wide range of solutions for businesses. It offers tools for customer service, IT service and operations, and CRM, among others. The Freshdesk suite, for instance, provides an efficient and scalable customer support platform. Freshservice modernizes IT service and operations with an intuitive and integrated approach. Freshchat enables more meaningful conversations with customers across various channels. The platform is now enhanced with generative AI, bringing new capabilities and efficiencies to businesses. For example, the Freddy AI Agent provides autonomous, 24/7 service, helping to improve customer service and employee productivity. Freshworks also acquires new capabilities to better serve its customers, such as with Device42. The company is at the forefront of AI innovation, with events like the Freshworks AI Summit and continuous research and development to explore how AI can transform service. It is trusted by a large number of businesses worldwide and is recognized as a Challenger in the Gartner® Magic Quadrant™ for IT Service Management Platforms. Overall, Freshworks offers a refreshingly simple yet powerful set of tools to help businesses succeed in the digital age.
Freshworks
Freshworks provides AI-powered tools for customer service, IT, and CRM, enhancing business operations.
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