Glia is a revolutionary AI-powered platform designed specifically for the financial services industry. It offers a comprehensive suite of features to enhance customer service and operational efficiency. The platform unifies human and AI capabilities, voice and digital interactions, providing a seamless experience for both customers and businesses. With Glia, financial institutions can achieve a 4x conversion rate, reduce Average Wait Time (AWT) and Average Handling Time (AHT) by 125%, and increase Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) by 35%, while significantly reducing abandonment rates by 60%. Glia enables businesses to meet customers wherever they are - through chat, voice, video, and web. It helps find the right balance between human and AI, digital and voice, simple and secure, allowing businesses to start realizing value in weeks rather than months. Say goodbye to data silos and lost context with Glia's integrated solutions. The platform also offers various services such as ChannelLess® Architecture, CoBrowsing, AI Management, Video Chat, Chat, SMS, and more. It provides security through the Glia Security Bounty Program. With over 500 financial institutions already trusting Glia, it's a proven solution for boosting efficiency in the financial services sector.
Glia
Glia combines human and AI for superior customer service in finance, boosting efficiency and satisfaction.
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