HiJiffy: Revolutionizing Guest Communications in the Hospitality Industry
HiJiffy has emerged as a game-changer in the hospitality sector with its AI-powered solutions. It offers a comprehensive Guest Communications Hub that caters to various aspects of guest interaction, from the moment of booking until check-out and beyond.
Key Features
Answering FAQs
The conversational AI is designed specifically for hospitality, enabling prospective guests to easily obtain the information they need. It can handle a vast majority of common questions, ensuring a seamless experience for those seeking details about the hotel, its amenities, or booking procedures.
Chat-based Booking
An AI virtual assistant guides users through the booking process step by step. This simplifies the task for guests, making it more likely for them to complete a reservation directly through the chat, with a reported 5% booking conversion rate in the chat itself.
Welcome Message
Automated messages can be sent before, during, or after check-in. These messages create a warmer and more enjoyable guest experience, setting a positive tone from the start of their stay.
Digital Check-in
By connecting to the Property Management System (PMS), HiJiffy offers pre-check-in forms to guests. This not only saves time at the reception but also allows for the addition of digital keys, further streamlining the check-in process.
In-stay Requests
The AI-powered virtual concierge takes care of guest requests during their stay and promptly routes them to the appropriate team. This ensures that guests' needs are met promptly and efficiently.
Upsell and Cross-sell Campaigns
Personalized, automated campaigns can be sent to guests, which have proven to boost upselling and cross-selling results. This helps hotels increase their revenue streams while providing guests with relevant offers.
Satisfaction Surveys
During their stay, guests can be sent surveys to gather clear feedback on their experience. This valuable input allows hotels to make improvements and enhance future guest stays.
Check-out Campaigns
Automated messages are used to make the check-out process easier and more convenient for guests, ensuring a smooth end to their stay.
Guest Reviews Campaigns
Messages are sent automatically to collect reviews, which can be used for internal evaluation or shared on public platforms like TripAdvisor and Google. This helps in maintaining and improving the hotel's online reputation.
Use Cases
Over 2,100 hotels around the world rely on HiJiffy's solutions. These hotels have witnessed significant improvements in various areas. For example, with 92% customer satisfaction score, it's evident that guests are highly satisfied with the enhanced communication and service. The 60% online check-in completion rate shows the efficiency of the digital check-in process, saving both guests and hotel staff valuable time.
Pricing
While specific pricing details may vary depending on the hotel's size and specific requirements, HiJiffy offers a range of packages that are designed to be cost-effective and provide value for money. The investment in HiJiffy's services often leads to increased revenue through higher booking conversions, upselling, and cross-selling opportunities.
Comparisons
Compared to traditional methods of handling guest communications, HiJiffy's AI-driven approach offers several advantages. Traditional methods may involve manual handling of inquiries, which can be time-consuming and prone to errors. HiJiffy, on the other hand, provides instant responses, personalized campaigns, and seamless integration with various hotel systems, resulting in a more efficient and guest-friendly experience.
Advanced Tips
Hotels using HiJiffy can further optimize its use by customizing the interface and workflows to match their brand guidelines. This ensures a consistent brand experience for guests. Additionally, regularly analyzing the guest feedback and performance reports provided by HiJiffy can help in making continuous improvements to the guest experience and overall hotel operations.
In conclusion, HiJiffy's Guest Communications Hub is a powerful tool that combines the capabilities of AI to simplify and enhance the guest journey in the hospitality industry, leading to increased customer satisfaction and revenue for hotels.