Hubtype: Revolutionizing Customer Service Automation
Hubtype is a cutting-edge AI-powered platform designed to transform customer service. It goes beyond traditional text-only AI to deliver next-generation automated experiences.
Key Features:
- Offers a no-code, drag-and-drop chatbot builder for fast automation and editing of customer journeys.
- Integrates seamlessly with various tech stacks, including CRM, helpdesk, data analytics, CMS, and existing AI.
- Provides a suite of tools and features for building, testing, and deploying automated and agent-based journeys at scale.
Benefits:
- Achieves 80% bot compliance, reducing costs and increasing efficiency.
- Increases CSAT and NPS scores by providing faster, more intuitive self-service with seamless agent handover when needed.
- Delivers a 2X increase in CSAT scores through a unified blend of bot and human interactions.
Security:
- The systems and messaging channels are extremely secure, with end-to-end encryption on messages, secure SSL Webhooks, and ISO 27001 certification.
Hubtype is truly a game-changer in the world of customer service automation, enabling businesses to drive results and provide exceptional experiences to their customers.
