Inbenta stands at the forefront of AI technology, offering a unified platform designed to future-proof your customer support engine while significantly boosting your bottom line. By automating conversational experiences, Inbenta enables businesses to create human-like connections through digital agent workflows. This innovative approach allows customers to self-serve at scale, enhancing satisfaction and efficiency.
With Inbenta's blended AI, businesses can achieve over 99% accuracy in human-like conversational responses. This level of accuracy builds trust with end-users, increasing the adoption of digital agents as their primary method of service. The result is a substantial increase in value and impact for your business, with an average ROI of 1200% compared to live agents.
Inbenta's platform is not just about accuracy; it's about delivering engaging, omnichannel experiences. Whether it's through social media, messaging apps, CRMs, or more, Inbenta leverages AI across multiple channels. The platform's capabilities include videos, voice, live translation, and seamless escalation to a live agent, making your customers the focus of every interaction.
Chat, search, knowledge, learn, and assist are the pillars of the Inbenta platform. Each component is designed to enhance the customer experience, from automated conversations with a human-like touch to predictive, intent-based search experiences that drive self-service and satisfaction. The AI-enabled knowledge base saves time by serving customers the information they need, while product videos and click-through tutorials guide them to answer questions autonomously.
Inbenta's use cases are as flexible as they are diverse, ranging from plug-n-play solutions to highly-customized deployments. Whether it's increasing customer satisfaction, empowering employees, driving marketing and sales, or facilitating digital transformation, Inbenta's solutions are adapted to meet your specific needs.
The Inbenta Difference lies in its pioneering technology and proven track record. With over 15 years of experience, Inbenta has been refining its proprietary Conversational AI, which combines Machine Learning, Natural Language Processing, and a native Lexicon to create near-perfect understanding and response accuracy. Supercharged by GenAI, Inbenta's Blended AI fuses the strengths of Generative AI with its proprietary technology to produce more powerful, accurate, and flexible AI solutions.
Inbenta's commitment to innovation and excellence is evident in its resources, customer stories, and the continuous development of its platform. By choosing Inbenta, businesses are not just adopting an AI solution; they are embracing a partner dedicated to driving business value through AI.
