Loris

Loris is a revolutionary AI platform designed to transform customer service interactions. It helps Customer Experience teams make better decisions, faster by extracting valuable insights from customer service conversations. With no need for surveys or lengthy QA processes, users can get started in just a few weeks. The Loris AI platform and its library of out-of-the-box AI models have been developed and refined over the past five years, with extensive testing in millions of real customer service conversations. It can uncover key insights hidden in existing conversations, turning customer calls, chats, and emails into actionable data for critical decisions. The proven AI models allow for a quick start and visible value in a short time frame, eliminating the need for long feedback cycles and extensive model training. The Loris Data Science team continuously updates and improves the AI models, freeing up resources for other tasks. It offers various applications such as Customer Insights, Quality Assurance, and Agent Co-Pilot. It also supports multiple industries, including Fintechs, Retail, and Telecom. Loris has delivered validated results, improving average handle time, increasing Customer Satisfaction (CSAT), and reducing appeasement spend. Clients praise Loris for its ability to enhance insights and improve customer service. Additionally, Loris is compliant with SOC 2 Type 2, GDPR, and ISO 27001 standards.