Loris: Transforming Customer Service with AI Insights

Loris

Loris: Transforming Customer Service with AI Insights

Discover how Loris uses AI to enhance customer service and provide actionable insights from conversations.

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Loris: Conversational Intelligence for Leading Brands

Introduction

Loris is an innovative AI platform designed to transform customer service interactions into actionable insights. With a focus on improving customer experience, Loris helps teams make informed decisions quickly, eliminating the need for lengthy surveys or quality assurance processes.

Key Features

1. Real-Time Insights

Loris leverages advanced AI models to analyze millions of customer conversations, providing real-time insights that can drive immediate improvements in service quality.

2. Omnichannel Integrations

Seamlessly connect with major customer service platforms to streamline workflows and enhance support across various channels, ensuring a consistent customer experience.

3. Continuous Improvement

The Loris Data Science team continuously updates AI models, allowing businesses to focus on customer engagement rather than ongoing model maintenance.

Benefits of Using Loris

  • Faster Decision-Making: Get insights quickly without the need for long feedback cycles.
  • Enhanced Customer Satisfaction: Improve customer satisfaction scores by addressing issues proactively.
  • Cost Efficiency: Reduce spending on appeasement by resolving issues before they escalate.

User Reviews

  • Alex Gross, Head of CX Strategy: "Loris is the only AI tool we need to improve our insights for frontline team members using digital support channels."
  • Jon Lamont, Director of Care Revenue: "Loris has helped us decrease the time to resolution for our customers while also driving increased conversion rates."
  • Bala Venkataraman, VP, Head of CX & Operations: "Loris insights are a superpower for leaders in CX, Product, and Engineering."

Pricing Strategy

Loris offers a flexible pricing model tailored to the needs of different industries, including fintech, retail, and telecom. For the latest pricing information, it is recommended to check the official website.

Competitor Comparison

When compared to other AI customer service tools, Loris stands out due to its:

  • Speed of Implementation: Get started in weeks, not months.
  • Quality of Insights: Focus on actionable insights rather than just data.
  • Support and Maintenance: Continuous updates without the need for internal resources.

Common Questions

  • How quickly can I see results with Loris?
    You can expect to see value within weeks of implementation.
  • Is Loris compliant with data protection regulations?
    Yes, Loris is SOC 2 Type 2 and GDPR compliant, and ISO 27001 certified.

Conclusion

Loris is a powerful tool for any organization looking to enhance its customer service capabilities through AI. With its ability to turn customer interactions into valuable insights, Loris empowers teams to make data-driven decisions swiftly.

Ready to transform your customer experience? Book a demo today!