Octocom is an advanced AI solution designed specifically for e-commerce. It offers a plethora of features that aim to enhance the customer support experience and drive business growth.
One of the key aspects of Octocom is its ability to handle repetitive tasks. By taking on these mundane jobs, it allows the human team to focus on more valuable interactions. For instance, it can handle the first line of support, understanding customer questions, providing instant resolutions to common problems, and escalating complex issues to the support team when needed.
The AI's connection with help desks like Gorgias and Zendesk is another notable feature. This enables the team to continue working in a familiar environment while still reaping the benefits of AI capabilities. It also stays up-to-date with the product catalog, discounts, articles, and orders by connecting to various e-commerce platforms, including custom ones.
Octocom's AI is far from robotic. It delivers natural, human-like conversations that match the brand's personality, making customers feel as if they're interacting with a top-notch support agent at all times.
In terms of handling inquiries, it's omnichannel. It can effortlessly manage inquiries across multiple popular channels such as email, Instagram, Messenger, WhatsApp, SMS, and more, providing a consistent and convenient support experience.
Automatically handling a significant percentage of support tickets, around 90%, it helps decrease costs and improve efficiency while offering 24/7 instant human-level support. It also intelligently hands off complex cases to the human team, ensuring timely resolutions.
Moreover, Octocom aids in shopping experiences. It simplifies the process of purchasing the right product, much like a seasoned salesperson in a traditional store, leading to higher conversion rates. It also engages in intelligent upselling, increasing the average order value with personalized messages triggered by specific actions.
The AI is fully custom, integrating with existing systems and customizing to workflows. Additionally, its smart analytics provide valuable insights beyond mere data collection, helping to optimize the overall store experience.
Multilingual capabilities are also a strong suit, with Octocom AI models being fluent in over 100 languages, ensuring seamless interactions with global customers.
