Parabolic revolutionizes customer support by leveraging AI to automate responses, ensuring businesses never answer the same question twice. Integrated seamlessly with existing ticketing software like Intercom, Zendesk, and Helpscout, Parabolic offers a human-in-the-loop feature, allowing agents to verify responses before dispatch. This AI assistant is trained on your support data, continuously improving with every interaction.
One of Parabolic's standout features is its ability to answer rarely asked questions (RAQs) by finding just one match in past conversations or your knowledge base. It excels in multistep conversations, navigating through complex customer inquiries with ease. Additionally, Parabolic introduces an upsell mode, transforming support into a sales channel by suggesting relevant upsells and cross-sells based on the customer's pain points.
Auto-categorization is another key feature, automatically tagging and triaging incoming questions to the appropriate category, such as payments or memberships. Parabolic auto-indexes every response you've ever sent to a customer, detecting the user's true intent beyond specific keywords. It then autodrafts responses in two categories: generalizable (covering about 30% of tickets) and customer-specific (an additional 25% to 40% of tickets).
Generalizable responses handle common queries, such as how to add a shared email inbox to Hubspot, while customer-specific responses address unique requests like adding more phone credits to an account or checking an order's ETA. Parabolic hooks into your customer-specific data, including internal databases, Segment, and Snowflake, to provide tailored support.
With Parabolic, businesses can unlock the full potential of their support teams, turning every customer interaction into an opportunity for engagement and sales. Its continuous learning algorithm ensures that the more you use it, the better it gets, making Parabolic an indispensable tool for modern customer support.
