Parabolic: AI Assistant for Customer Support

Parabolic

Parabolic: AI Assistant for Customer Support

Discover how Parabolic revolutionizes customer support with AI-driven responses and seamless integration.

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Parabolic: AI Assistant for Customer Support

Parabolic is a cutting-edge AI assistant designed to revolutionize customer support. With its innovative features, it ensures that your support team never has to answer the same question twice. Let’s dive into what makes Parabolic a must-have tool for any business looking to enhance their customer service experience.

Overview

Parabolic is backed by Y-Combinator and is embedded within your existing ticketing software such as Intercom, Zendesk, and Helpscout. It leverages your support data to provide accurate and context-aware responses to customer inquiries.

Key Features

  1. Human-in-the-loop: Your agents can verify responses before they are sent, ensuring accuracy and relevance.
  2. RAQ Responses: Parabolic can answer Rarely Asked Questions (RAQs) by referencing past conversations or knowledge bases, making it efficient in handling unique inquiries.
  3. Multistep Conversations: It navigates through multiple exchanges, maintaining context as the conversation progresses.
  4. Upsell Mode: Parabolic can unlock support as a sales channel by suggesting relevant upsells or cross-sells based on customer pain points.
  5. Auto-categorization: Incoming questions are automatically tagged and triaged to the appropriate category, streamlining the support process.

How It Works

Parabolic auto-indexes all responses you've previously sent to customers, detecting user intent without relying solely on specific keywords. It then drafts two categories of responses:

  • Generalizable Responses: Approximately 30% of tickets fall into this category, addressing common queries.
  • Customer-specific Responses: This accounts for an additional 25-40% of tickets, tailored to individual customer needs.

Practical Usage Examples

  • General Inquiry: A customer asks, "How do I add a shared email inbox to Hubspot?" Parabolic can provide a quick and accurate guide.
  • Specific Request: For a request like, "Add more phone credits to my account," Parabolic pulls from customer-specific data to deliver a precise answer.

Pricing

For the latest pricing details, it's best to check the official Parabolic website, as pricing can vary based on features and usage.

FAQs

  • Can Parabolic integrate with my existing systems?
    Yes, it seamlessly integrates with popular ticketing systems like Intercom and Zendesk.
  • Is there a trial period available?
    Yes, you can sign up for a demo to explore its capabilities.

Conclusion

Parabolic is not just an AI tool; it's a game-changer for customer support teams. By automating responses and improving efficiency, it allows your agents to focus on more complex issues while enhancing customer satisfaction.

Call to Action

Ready to transform your customer support experience? Sign up for a demo today and see how Parabolic can work for you!