Qualli: Revolutionizing Feedback Collection and Organisation
In the digital age, gathering and making sense of customer feedback is crucial for any business's success. Qualli emerges as a powerful AI-driven tool that simplifies and streamlines this process.
Introduction
Qualli offers a comprehensive solution for collecting feedback from various sources. It allows businesses to connect social media, sales, support, and other channels, ensuring no valuable feedback slips through the cracks. This centralization of all feedback in one place provides a clear overview and makes it easier to analyze.
Key Features
- Automated Feedback Process: Qualli has automated the feedback collection process. It enables the creation of easy-to-set-up, automated feedback loops. For example, with its Surveys for Web and App, users can gather feedback in minutes rather than weeks. This saves significant time and effort, allowing teams to focus on more critical aspects of their business.
- Advanced Sentiment Analysis: The tool's AI performs advanced sentiment analysis. It can identify the emotions in user feedback, which is invaluable for making better decisions. By understanding how customers feel about a product or service, businesses can take appropriate actions to improve.
- Automated Tagging & Organising: Qualli takes care of sentiment tagging, keyword identification, and organising the feedback. This cuts out the noise and presents the data in a more digestible format, all without the need for manual intervention.
Use Cases
- Product Managers: They can use Qualli to measure customer satisfaction through CSAT & NPS Surveys. It also helps in pinpointing the product's niche and demand within the market by gathering insights from various sources.
- Marketeers: They can target the right users at the right time with precise targeting features. By selecting the exact demographic, they can maximise the relevance and impact of their marketing efforts.
- User Interview Recruitment: Qualli can be used to recruit participants for in-depth feedback and insights, which is beneficial for understanding user needs and preferences better.
Pricing
Qualli offers different subscription plans. The details of these plans can be explored on their website. They also provide a free trial option, allowing users to test the tool's capabilities before committing to a paid plan.
Comparisons
Compared to other similar tools like Typeform or SurveyMonkey, Qualli stands out with its AI-powered features. While the others may offer basic survey creation capabilities, Qualli goes further by automating the entire feedback process, from collection to analysis. Its advanced sentiment analysis and automated tagging set it apart, providing a more in-depth and efficient way to handle customer feedback.
Advanced Tips
- Make full use of the advanced search capabilities to dive deep into your feedback data. With user-friendly filters, you can quickly find the specific insights you need.
- Customise the surveys to match your brand's style. By selecting from a wide array of professional themes or customising them, you can ensure that the surveys look and feel consistent with your overall brand image.
Qualli is a game-changer in the realm of feedback collection and organisation, leveraging AI to provide businesses with valuable insights and a more streamlined process.
