Sweepr stands at the forefront of digital customer care innovation, offering an AI-powered platform designed for service providers and smart home providers. This cutting-edge solution leverages personalized insights to deliver a superior level of digital resolution, setting a new standard in the industry. With Sweepr, organizations can significantly reduce implementation times, from an average of 9 months down to just 3 months, and streamline workflow creation and updates, achieving what used to take weeks in mere days or hours.
The platform's adaptive decisioning capabilities ensure that customer interactions are not only efficient but also highly relevant, increasing resolution accuracy and customer satisfaction. Sweepr's bespoke personalization tailors each journey to the individual customer and their specific situation, enhancing the overall experience.
Key features of Sweepr include highly personalized interactions, no/low-code intent orchestration, omnichannel support, deep analytics, self-governance, and the integration of generative AI. These features collectively empower organizations to optimize their operations, reduce call volumes and durations, and significantly increase customer resolution rates, boasting an impressive 80% resolution rate.
Sweepr's impact is further evidenced by its recognition in the Forrester Report 2024, where it is featured in "The Customer Journey Orchestration Landscape, Q1 2024". Additionally, insights from Sweepr's leadership, such as Jim Hannon's interview with Light Reading, shed light on the platform's evolution and its pivotal role in transforming digital care for telcos in the AI era.
For organizations looking to revolutionize their digital customer care, Sweepr offers a comprehensive overview and case studies showcasing outstanding results from a connected service provider in North America. By booking a tour, interested parties can explore how Sweepr's digital experience platform can transform their relationship with customers, driving efficiency, satisfaction, and loyalty.
