Twig AI for Customer Experience

Introduction

Meet Twig, your new AI-powered assistant designed to revolutionize customer experience (CX). With its ability to resolve customer issues instantly, Twig supports both users and support agents 24/7, ensuring that help is always just a message away!

Latest Features of Twig V1.2

Released in October 2024, Twig V1.2 brings some exciting updates:

• AI Agents in Your SaaS App: Now, you can embed AI agents directly into your applications, enhancing user interaction.
• Session Memory: This feature allows for quicker follow-up responses, making conversations smoother and more efficient.
• Outlook Native Plugin: Integrate Twig AI into your inbox for seamless communication.

Core Features

Instant Responses

Twig provides instant answers to user questions, ensuring that help is always available.

Factual Answers with Citations

One of Twig's standout features is its ability to provide answers that are always cited with trustworthy sources. This means you can independently verify the information and share it confidently with your customers.

User Testimonials

• Jennifer Schaen, SVP at Basis, stated, "Twig helped Basis save 50% in customer response time."
• Zach Johnson, Head of Customer Experience, shared, "Twig helped us get a first response rate of 35%."

Pricing Strategy

Twig offers flexible pricing plans to cater to different business needs:

• Startup Plan: $500/month - Perfect for small teams looking to get started with AI-driven CX.
• Growth Plan: $1,500/month - Ideal for businesses aiming to drive CX across all customer touchpoints.
• Enterprise Plan: Custom pricing - Tailored solutions for larger organizations.

Usage Limits

• End Users: Unlimited
• Support Agents: Unlimited
• CX Team Members: Unlimited
• AI Responses: Ranges from 1,000 to custom limits based on the plan.

Practical Tips for Using Twig

• Integrate with Existing Tools: Leverage Twig's plugins for Gmail, Outlook, and other platforms to streamline your workflow.
• Customize AI Responses: Train Twig to remember edits and preferences to enhance user experience over time.
• Utilize Reporting Features: Stay compliant with SOC 2 standards and keep track of performance metrics.

Competitor Comparison

When comparing Twig to other AI customer service tools, consider:

• Pros: Instant responses, reliable citations, and seamless integration with existing tools.
• Cons: Pricing may be higher than some basic tools, but the value provided justifies the cost.

Common Questions

• How does Twig ensure data security? Twig offers Google SSO and enterprise-level security features to protect your data.
• Can I customize Twig for my specific needs? Yes, Twig allows for customization and training to fit your business requirements.

Conclusion

In a world where customer experience can make or break a business, Twig stands out as a powerful ally. With its advanced features and user-friendly interface, it’s time to elevate your customer service game.

Call to Action

Ready to transform your customer experience? today and see how Twig can help your business thrive!