Unthread is a revolutionary tool designed to enhance Slack support. It automatically tracks conversations as tickets and utilizes AI for prioritization, assignment, and instant resolution. With features like setting alerts to meet SLAs, integrating with various tools, and analyzing response and resolution times, Unthread offers a comprehensive solution for efficient support. It allows for the tracking of new conversations, assignment of ownership, and seamless handoffs between human and AI responses. The tool also provides comprehensive analytics to understand common issues and trends. Unthread is an omni-channel inbox that aggregates tickets and data from multiple sources, making it easy to manage Slack channels, support emails, live chat, and customer portals. Its powerful API enables the creation of custom workflows and integration with internal tools. Unthread is trusted by world-class teams and is backed by Y Combinator, making it a reliable choice for businesses looking to scale their support operations.
Unthread
Unthread automates Slack support with AI, offering efficient ticket management and analytics.
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